Reference

Explore Our Legal Terms and Your Rights

shio main operates under a defined legal framework that sets out your rights, our obligations, and the rules governing your account — all written plainly so you know…

Jurisdiction-Aware PolicyDANA, OVO, GoPay & QRIS CoveredAccount Data Rights Stated ClearlyTransparent Cookie UseContact Path for Legal Requests

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Browse the Terms That Govern Your Account

shio main Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service define what you agree to when you open an account with shio main, including how transactions via DANA, OVO, GoPay and QRIS are processed and recorded. Each deposit event generates a transaction reference tied to your account ID, which we retain for

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audit purposes in line with applicable Indonesian data retention standards. Withdrawal requests undergo a two-step identity check before funds are released — a step we keep in place to protect your balance. Where access or eligibility is discussed, the exact condition is always 'depends on local
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law', and we do not waive that framing. Our terms are updated whenever regulatory guidance in the region changes; we notify you by email or in-account message at least seven days before any material revision takes effect. You can download a plain-text copy of the current
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terms from the Account Settings panel at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us for Any Legal or Policy Question

If you need to raise a legal question, request a data copy, or flag a policy concern, our support team is reachable seven days a week…

HOW WE HANDLE THIS

Switch to a Clearer View of Our Data Practices

shio main applies consistent standards across data handling, cookie use, and account security so that every practice described here is verifiable through your account panel.

Data Handling

Your personal data is stored on servers with AES-256 encryption. We collect only what is necessary to operate your account, process payments via DANA, OVO, GoPay and QRIS, and comply with Indonesian regulatory requirements.

Cookie Use

We use first-party session cookies to keep you logged in and preference cookies to remember your language and lobby layout. No third-party advertising cookies are placed without your explicit consent via the cookie banner on first visit.

Account Security

Every account login is protected by two-factor authentication, and all payment actions require a PIN confirmation step. Suspicious login attempts trigger an automatic account hold and an immediate email alert to your registered address.

Data Retention Schedule

Transaction records linked to DANA, OVO, GoPay and QRIS deposits are retained for five years in line with Indonesian financial record-keeping standards. Account profile data is held for the duration of the account relationship plus two years post-closure.

Who to Contact

Our designated legal contact is listed under Account Settings > Help > Legal. That contact handles data-access requests, correction requests, and account-closure queries; all requests are logged with a reference number and resolved within five business days.

How to Request Changes

Submit a data-correction or deletion request through the in-account ticket system, selecting 'Data Rights' as the category. We process requests in writing and send confirmation to your registered email once the change has been applied or, where deletion depends on local law, explain why a full deletion cannot be completed.

Open Answers to Common Legal Queries

The questions below address what your account is really asking when it comes to legal terms, data rights, and policy access. Each answer reflects how shio main actually handles these situations — not how a generic policy document would describe them.

Your account relationship with shio main is governed by the terms of service accepted at registration. Access to specific features depends on local law applicable in Indonesia, and we update our terms whenever regional regulatory guidance changes, notifying you at least seven days in advance.

Yes. Submit a data-access request via the in-account ticket system under 'Data Rights'. We acknowledge it within one business day and send a structured data copy to your registered email within five business days, covering account profile, transaction history and login records.

Every payment event generates a unique transaction reference tied to your account ID. These records are retained for five years in line with Indonesian financial standards and can be surfaced on your account statement page or provided in a formal data-access response.

We do not share your personal data with third parties for marketing purposes. Data is shared only with payment processors — such as those handling DANA, OVO, GoPay and QRIS — and only to the extent required to complete your transaction and comply with applicable Indonesian law.

Open a ticket in the Help section of your account dashboard, select 'Data Rights', and describe the correction or deletion you need. We respond in writing within five business days. Where full deletion depends on local law — for example, financial record retention rules — we explain exactly what can and cannot be removed.

We set first-party session cookies for login continuity and preference cookies for lobby layout. You can manage or withdraw cookie consent at any time via the cookie settings link in the site footer. Disabling non-essential cookies does not affect your ability to log in or make deposits.

We send an in-account message and an email to your registered address at least seven days before any material change to our terms takes effect. A plain-text version of the current terms is always available for download from the Account Settings panel so you can compare versions at any time.

Explore Our Legal Terms and Your Rights

Reach Us for Any Legal or Policy Question

Switch to a Clearer View of Our Data Practices

Data Handling

Cookie Use

Account Security

Data Retention Schedule

Who to Contact

How to Request Changes

Open Answers to Common Legal Queries

01 What law governs my account with shio main?

02 Can I request a copy of the personal data shio main holds about me?

03 How are my DANA, OVO, GoPay and QRIS transactions recorded legally?

04 Does shio main share my data with third parties?

05 How do I ask shio main to correct or delete my account data?

06 What cookies does shio main set and can I turn them off?

07 How will I know if shio main's legal terms change?

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