Frequently asked questions about our terms
We reserve the right to suspend or close your account if you violate our terms — for example, using false information, sharing your account with others, or attempting fraud. We'll notify you and outline any next steps.
Yes. Contact our support team and we'll close your account. Any balance in your wallet will be withdrawn to your registered DANA, OVO, GoPay or QRIS account within 1–2 business days.
We keep your account data while your account is open. After you close it, we retain records for two years to comply with Indonesian law, then delete your personal details securely.
No. We use your data only to operate your account, process deposits and withdrawals, prevent fraud, and meet legal requirements. We do not sell or rent your personal information.
Withdrawals may be delayed if verification is incomplete or payment networks are slow. Contact support with your withdrawal reference number and we'll investigate within 24 hours.
Deposits via DANA, OVO, GoPay and QRIS go directly to your shio main wallet through authorised Indonesia payment channels. Your funds are held in a segregated account and never loaned or traded.
We may update our terms to reflect law changes or operational improvements. We'll notify you by email if major changes affect your rights, and you can close your account if you disagree.
