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How shio main Handles Your Personal Data

At shio main, your personal data belongs to you — we collect only what we need to run your account, process deposits via DANA, OVO, GoPay and QRIS…

Account Data ProtectedDANA, OVO, GoPay & QRIS Transactions SecuredData Retention Policy ExplainedYour Right to Access & DeleteCookie Consent Controlled by You

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What Data We Collect and Why

shio main Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with shio main, we collect your registration details — name, email address, phone number, and the payment method you choose, whether that is DANA, OVO, GoPay or QRIS. We also log device identifiers and session data to detect unusual access patterns

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and protect your account balance. Transaction records tied to each deposit and withdrawal are retained for audit and dispute resolution purposes. We do not sell your personal data to third parties. Access to certain features depends on local law, and our data practices adjust accordingly. You
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can request a full export or deletion of your data by contacting our support team at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is stored, want to correct inaccurate information, or need to submit a deletion request, our privacy team…

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of our data infrastructure is designed to reduce exposure and give you visible control over what we hold.

Encryption in Transit and at Rest

All data moving between your device and our servers travels over TLS 1.3. Payment details linked to DANA, OVO, GoPay and QRIS are stored using AES-256 encryption so your financial records are never exposed in plain text.

Cookie Consent and Control

We use strictly necessary cookies to keep your session alive, and optional analytics cookies to improve page performance. You can accept, reject or customise cookie categories at any time through the Cookie Preferences panel in your account settings.

Account Security Layers

Two-factor authentication is available on every account and we encourage you to activate it under Security Settings. Login attempts from unrecognised devices trigger an email alert to your registered address within 60 seconds.

Data Retention Periods

Active account data is held for as long as your account remains open. After you request closure, non-regulatory records are deleted within 30 days; records required for legal or financial audit are retained for the minimum period depends on local law.

Your Right to Access and Correct

You can download a copy of everything we hold about you by navigating to Account → Privacy → Download My Data. Corrections to name, phone number or email are processed within 48 hours of a verified request submitted through any support channel.

Who Receives Your Data

We share data only with payment processors — specifically the gateways that handle DANA, OVO, GoPay and QRIS transactions — and with fraud-screening partners operating under strict confidentiality agreements. No marketing third parties receive your personal information.

Your Privacy Policy Questions, Clearly Answered

Below are the questions our account holders ask most often about how shio main collects, uses, and protects personal data. Each answer gives you the specific detail you need — no vague reassurances, just the operational reality of how your information is handled.

We collect your name, email address, phone number, and your chosen payment method — DANA, OVO, GoPay or QRIS. We also store device and session data used exclusively for security screening and fraud prevention on your account.

Transaction records linked to deposits and withdrawals are kept for 12 months for dispute resolution purposes. After account closure, non-regulatory data is deleted within 30 days; financial records are retained for the period depends on local law.

Yes. Navigate to Account → Privacy → Download My Data inside your dashboard. We compile and deliver a full export to your registered email address within 48 hours of a verified request — no charge and no waiting queue.

We do not share your data with advertisers or marketing partners. Data flows only to the payment gateways processing your DANA, OVO, GoPay or QRIS transactions, and to fraud-screening services operating under confidentiality agreements we enforce contractually.

Submit a deletion request via Settings → Help → Privacy Request or email our support team with your account ID. We confirm closure within 24 hours and remove non-regulatory personal data within 30 days of the confirmed closure date.

We use strictly necessary session cookies and optional analytics cookies. Open the Cookie Preferences panel under Account Settings at any time to accept, reject or customise which categories are active — your choice is saved immediately and respected on every subsequent visit.

Contact our live chat immediately — available 24 hours a day, seven days a week. Our team can freeze account access, audit recent login activity, and initiate a security review within the same session to contain any potential exposure.

How shio main Handles Your Personal Data

Reach Us About Your Data

How We Protect and Manage Your Information

Encryption in Transit and at Rest

Cookie Consent and Control

Account Security Layers

Data Retention Periods

Your Right to Access and Correct

Who Receives Your Data

Your Privacy Policy Questions, Clearly Answered

01 What personal data does shio main collect when I open an account?

02 How long does shio main keep my transaction records?

03 Can I request a copy of all the data shio main holds about me?

04 Does shio main share my data with third parties or advertisers?

05 How do I delete my account and all associated personal data?

06 What cookies does shio main use and how can I control them?

07 What should I do if I believe my account data has been accessed without my consent?

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